product screens
~~>
about the product
L&CO's internal dedicated Microsoft Teams Desktop application for managing customer deliveries in terms of contracting, producing and analyzing the services they provide (Payroll, Tax Return, Accounting), helping 2000 consultants on a daily basis to do their day to day work.
key problems
From:
No data centralization leading to loads of manual work and high error rate
Users have no tool for delivery and resource planning
Users collaboration on clients was not possible
key objectives
With:
Module that holds the three key aspects of the business at one place
Module for tracking the ongoing work
& planning the deliveries and resources
New user flows and feature that supports user collaboration on tasks
key results
To:
60% increase in successful contract creation in the first month
Consolidate planning tools into a single, unified solution.
Productivity has surged twofold since the consultants began working together.
my role(s)
Product Design (UX/UI)
Web design (React / SASS / Fluent UI)
tools and methodologies
~~>
Figma
Miro
Maze
Jira
Git
Github
Agile
SCRUM
product (design) workflow
Research, business and user discovery
Ideate and define
Design
Test
Develop
Iterate
Research, business and user discovery
Ideate and define
Design
Test
Develop
Iterate
project highlights / milestones

User Interviews and sitemap

10 user interviews conducted during a period of 1 month

Key pain points discovered: Users don't have a tool to plan their deliveries and struggle with contract creation

Initial sitemap created

User Interviews and sitemap

10 user interviews conducted during a period of 1 month

Key pain points discovered: Users don't have a tool to plan their deliveries and struggle with contract creation

Initial sitemap created

User Interviews and sitemap

10 user interviews conducted during a period of 1 month

Key pain points discovered: Users don't have a tool to plan their deliveries and struggle with contract creation

Initial sitemap created

User flows and diagrams creation

New user flow for contract, customer and B.O.

New user flows aligned with user needs and stakeholders requirements

User flow diagram created & upgraded with main system actions

User flows and diagrams creation

New user flow for contract, customer and B.O.

New user flows aligned with user needs and stakeholders requirements

User flow diagram created & upgraded with main system actions

User flows and diagrams creation

Paper reviewers not respecting the deadline for their work

Long and painful event organization process

Bad communication between different roles in the organization, missing archives

Feature release: ‘Conveyor Belt’

5 Key user paint points and 7 stakeholders requirements analyzed & resolved

Ongoing collaboration and consistent feedback collection from all sides

4 releases / milestones planned and conducted before the deploy

Feature release: ‘Conveyor Belt’

5 Key user paint points and 7 stakeholders requirements analyzed & resolved

Ongoing collaboration and consistent feedback collection from all sides

4 releases / milestones planned and conducted before the deploy

Feature release: ‘Conveyor Belt’

Sitemaps and Information Architecture setup

Constant feedback gathering

Low-fi wireframes with focus on high level user journey

Feature release: ‘Delivery & Resource Planner’

7 Key user paint points and 9 stakeholders requirements addressed & resolved

Prototype interactivity and doing product demos

6 releases / milestones planned and conducted before the deploy

Feature release: ‘Delivery & Resource Planner’

7 Key user paint points and 9 stakeholders requirements addressed & resolved

Prototype interactivity and doing product demos

6 releases / milestones planned and conducted before the deploy

Feature release: ‘Delivery & Resource Planner’

Component library and design system creation

Ensuring accessibility

UX writing and carefully consider information that addresses people’s contexts, needs, and behaviors

Design system

As the interfaces evolve, we faced the need of a Design System

Design principles, Visual Identity, Components and Ways of Work

As the design system evolves, elements are becoming standards

Design system

As the interfaces evolve, we faced the need of a Design System

Design principles, Visual Identity, Components and Ways of Work

As the design system evolves, elements are becoming standards

Design system

As the interfaces evolve, we faced the need of a Design System

Design principles, Visual Identity, Components and Ways of Work

As the design system evolves, elements are becoming standards

Design documentation

Documenting the design process in 30+ pages design documentation

Introduction of the Usability Heuristics for User Interface Design

How we use: "Do" and "Don't" examples

Design documentation

Documenting the design process in 30+ pages design documentation

Introduction of the Usability Heuristics for User Interface Design

How we use: "Do" and "Don't" examples

Design documentation

Documenting the design process in 30+ pages design documentation

Introduction of the Usability Heuristics for User Interface Design

How we use: "Do" and "Don't" examples

summary
I was working for Ludvig and Co. as a design consultant within the team that was assigned to that client from Polar Cape (Nion). The constant growth of the team within those two years only proves that we delivered excellence to the client and worked with integrity. The biggest challenge for me during this long assignment was balancing the stakeholders' expectations and requirements with the end users' needs, while also considering my team technical skill set, all to deliver smooth and cohesive user experience by the end. Shout out to everyone involved, we did a great impact!

Let's elevate your product!

Schedule a call with Viktor R.
Viktor Ristevski
Senior Product Designer,
Product Owner

Contact me

Designer by Viktor Ristevski @ 2025

Let's elevate your product!

Schedule a call with Viktor R.
Viktor Ristevski
Senior Product Designer,
Product Owner

Contact me

Designer by Viktor Ristevski @ 2025

Let's elevate your product!

Schedule a call with Viktor R.
Viktor Ristevski
Senior Product Designer,
Product Owner

Contact me

Designer by Viktor Ristevski @ 2025